1. Introduction
At TimeWise Management ("we," "us," or "our"), we strive to provide the highest quality time management courses and training services. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund terms, conditions, and procedures.
By purchasing any of our courses, products, or services, you agree to the terms of this refund policy. Please read this policy carefully before making a purchase.
2. Refund Eligibility
2.1 Online Courses
For our online self-paced courses, the following refund conditions apply:
- 14-Day Satisfaction Guarantee: If you're not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided you have completed no more than 20% of the course content.
- Technical Issues: If you experience persistent technical issues that prevent you from accessing or completing the course, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the 14-day period.
2.2 Live Online Workshops
For scheduled live online workshops, the following refund conditions apply:
- Cancellation 14+ days before: Full refund or option to reschedule
- Cancellation 7-13 days before: 75% refund or option to reschedule
- Cancellation 3-6 days before: 50% refund or option to reschedule
- Cancellation less than 3 days before: No refund, but option to transfer to another person or reschedule (subject to a rescheduling fee)
2.3 In-Person Training
For in-person training sessions and workshops, the following refund conditions apply:
- Cancellation 21+ days before: Full refund
- Cancellation 14-20 days before: 75% refund
- Cancellation 7-13 days before: 50% refund
- Cancellation less than 7 days before: No refund
If we cancel or reschedule an in-person event, you will be offered either a full refund or the option to attend the rescheduled event or a comparable alternative.
2.4 Corporate Training
For corporate training packages, refund terms are specified in the individual contract or service agreement. Please refer to your contract for specific refund conditions.
3. Refund Exclusions
Refunds will not be provided in the following circumstances:
- After the specified refund eligibility period has passed
- For online courses, if more than 20% of the course content has been accessed or completed
- For downloadable digital products or materials once they have been downloaded
- If access credentials have been shared with unauthorized users
- For personalized coaching sessions that have already taken place
- In cases of suspected fraud or abuse of our refund policy
4. Refund Process
4.1 How to Request a Refund
To request a refund, please follow these steps:
- Send an email to refunds@timewise-management.com with the subject line "Refund Request"
- Include the following information in your email:
- Your full name
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant supporting information
- Alternatively, you can complete our online refund request form
4.2 Refund Processing Timeline
Once we receive your refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Review your request and determine eligibility within 5 business days
- Process approved refunds within 10 business days of approval
Please note that while we process refunds promptly on our end, it may take an additional 5-10 business days for the refunded amount to appear in your account, depending on your payment method and financial institution.
4.3 Refund Method
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card Payments: Refunded to the original card
- PayPal Payments: Refunded to your PayPal account
- Bank Transfers: Refunded to the originating bank account
In certain cases where the original payment method is no longer available or valid, we may need to arrange an alternative refund method.
5. Partial Refunds
In some circumstances, we may offer partial refunds if:
- You have partially used or accessed a service
- We are unable to provide a portion of the services as described
- A substitute service or accommodation was provided but did not meet all the original specifications
The amount of partial refunds will be determined on a case-by-case basis, taking into account the proportion of services delivered and other relevant factors.
6. Cancellations by TimeWise
If TimeWise Management needs to cancel a scheduled workshop, training session, or event, we will:
- Notify you as soon as possible
- Offer you the option to:
- Receive a full refund
- Transfer to an alternative date
- Receive credit toward another service
In the event of cancellation due to circumstances beyond our control (such as natural disasters, public health emergencies, or other force majeure events), we will work to reschedule or provide alternative delivery methods where possible.
7. Special Promotions and Discounted Purchases
Products or services purchased with special promotional discounts may have different refund conditions:
- Items purchased with a discount of 50% or more may be eligible for exchange or credit only, not cash refunds
- Limited-time promotional offers may have specific refund restrictions clearly stated at the time of purchase
- Bundles or package deals may be refunded on a pro-rated basis if only part of the bundle is eligible for refund
Any special refund conditions for promotional offers will be clearly communicated during the purchase process.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The refund policy in effect at the time of your purchase will apply to that transaction.
9. Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team:
TimeWise Management
502 Sophie Trafficway
Port Keeleybury, SE11 5SD
United Kingdom
Email: refunds@timewise-management.com
Phone: +442758168691
Our customer support team is available Monday through Friday, 9:00 AM to 5:30 PM GMT.
